Sales Operations Manager Resume

Name

Address

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Phone Number

email address

Sales Operations Manager

Objective – After successful career assignments in Customer Service, Sales and Sales Operations, looking to apply analytical & customer service skills and business & sales operations experience to drive sales teams to improved performance. Looking for a multi-faceted opportunity to use the skills and experiences acquired, tracking results and developing strategies & implementing incentive programs to contribute to a growing organization that is looking to take the next step and rise to the next level.

Key Skill Points

Ø Broad experience in contributing to, managing and leading successful teams.

Ø Analysis, tracking and reporting of results and key trends of company performance and marketing opportunities.

Ø Recent experience in sales office and call center environments.

Ø Proficient in the use of Excel, Word, Access, PowerPoint, Oracle Discoverer, SQL and Outlook. Knowledge of Business Objects & HTML.

Key Experience Points

Ø As a Regional Sales Operations Manager, developed, rolled out and administered the sales incentive programs for the Region that exceeded Production quota for 2 years. In 2006 the Region exceeded Production quota by 176% ($8.7M/monthly revenue). #1 Region percentage attainment for all sales teams in AT&T.

Ø As a Chief of Staff, coordinated and participated in 120 Regional sales & operations projects that

Ø In 2006, in response to the AT&T & SBC merger, developed and rolled out the AT&T Executive Outreach program, to foster better communications with customers - A series of breakfast meetings between AT&T and its C – Level customers to explain the merger and the benefits to them of 2 market leaders combining. At the 1^st meeting, deals were closed between AT&T & BeVocal and AT&T & Intransa for services.

Ø In 2007 the program was expanded nationwide as a model for AT&T Sales organizations to use to network with customers, demonstrate new products and services, and open communications between AT&T and its customers. Joining the presentations were vendor suppliers such as Northern Telecom, Cisco Systems, ShoreTel & Frontbridge.

Ø Provided analysis and recommendations that took a Sales Branch from last in the region in sales production to #1 out of 29 Middle Market Sales Branches in 2001.

Ø improved business efficiency, measured results and raised productivity.

Ø Developed a regular comprehensive reporting program that analyzed Branch and Strata sales attainment and highlighted areas of improvement and opportunity. This included administering the CRM programs and instructing 100+ sales personnel on their use.

Ø Regularly developed and published reports that monitored the performance of 12 Call Center teams. Regularly published results, wrote documentation of procedures, and analysis of results.

Experience

Lead Consultant (Consumer Sales Analysis) - AT&T, San Ramon, CA 2007 to 2008

Performed as Chief of Staff to a Director of Compensation & Analytics, administering and tracking staff performance.
Developed and regularly published reports on various performance metrics for Call Centers and Sales Teams throughout the Western U.S., analyzing results and recommending strategies for improvement.

Regional Sales Operations Manager – AT&T, San Jose, CA 2001 to 2007

Participated in developing a sales organization from scratch that would address market vulnerabilities. Performed as the administrative heart of the western sales organization. Tracked CRM and other results, analyzed performance, developed reports & measures, coached Sales Managers and their teams to improved success. In addition, participated in hiring & firing decisions, made presentations of Region results and accomplishments to upper management, and sat in for the Sales V.P. in her absence. Originated a Region web site for communications and the posting of results.
In charge of developing, promoting, tracking and administering incentive programs for a 100+ member organization that improved sales and increased personnel efficiency and participation. Programs were regularly recommended as “Best Practices” and adopted by other sales organizations.
In 2004 & 2005 was recognized by the President of AT&T Business Sales for outstanding performance and selected for membership in the AT&T Achievers Club.

Branch Sales Results Manager - AT&T, San Jose, CA 1999 to 2001

Developed, rolled-out and regularly published a contract tracking system to renew existing contracts and retain customers.
Interfaced with IT to roll-out and train the sales organization on an upgrade from desktop to laptop PCs and the new software and CRM programs.
In 2000 was recognized by the VP of AT&T Growth Market Sales for outstanding performance and selected for membership in the AT&T Gold Club.

Customer Service Manager – AT&T Prior

Supervised teams of customer service representatives to answer customer inquiries quickly & efficiently. Also coached on techniques to maintain high standards of customer satisfaction.
Served as Staff liaison and coordinator for system support.
Tracked, investigated & analyzed on-line customer satisfaction results from various surveys. Reported trends, recommended strategies & action items to upper management.

Education

· MBA, Management, University of Phoenix

· BA, Political Science, San Jose State University

· Professional Certification in Marketing, UC Santa Cruz Extension

Key Words: Access, adaptable, administering, analysis, analytical, assessing, Business Objects, calculating, charts, coach, collaborating, computing, constructing, coordinate, CRM, detail-oriented, developing, directing, Discoverer, entrepreneurial, Excel, facilitating, flexible, forecasting, goal-oriented initiative, innovative, insightful, interpersonal skills, leadership, mentoring, metrics, Microsoft, motivating others, multitasking, organized, Oracle, perceptive, perform under stress, perceptive, persistent, pivot tables, planning, positive attitude, Power Point, problem-solving, prioritizing, project management, quality work, quick learner, researching, resourceful, self-starter, take ownership, SQL, team building, troubleshooting, verbal communication, Word, written communication

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By rickmarovich@yahoo.com, on 04/09/2009 14:06

Published in : Resumes, Sales