David Northway

8601 West Crawford Avenue

Milwaukee,WI53228

262-385-5835

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OBJECTIVE

To align with an organization where my previous experience in customer service and sales can be used for the profitability of the company.

WORK EXPERIENCE

Customer Service Rep, The Marek Group                 June 2005 – November 2009

• Coordinated with production personnel to get over 20 jobs for multiple customers at a time through the facility as quickly and efficiently as possible, ordering all necessary materials
• Assisted Sales Representatives with over $2,000,000 in sales per year
• Handled multiple online ordering accounts (through the four51 online system), from customer service helping customers place the orders, to producing the orders within the agreed upon amount of time
• Learned and became efficient in Hagen Software for order entry and estimating

Management Associate, Wetzel Brothers                  June 2004 –April 2005

• Handled $3,000,000 of orders as a customer service representative. Responsible for job quoting, order entry, and oversight of each job through completion. This position required strong organizational and interpersonal skills to provide customer satisfaction
• Gained a strong understanding of the production process through a two month departmental training
  • Initiated and managed special projects

Customer Service Co-op, The Printery                       June 2003 –January 2004

• Selected through a competitive interview process, I worked full time including the fall semester of 2003
• Received on the job training and experience as a customer service representative, responsible for live jobs. Received a grade of A from UW-Stout based upon my supervisor’s evaluation.

Resident Advisor & Front Desk, UW-Stout October 2000 –May 2004

• Planned and implemented programs for the floor and building
• Handled confrontations of residents effectively
• Documented equipment check-out

EDUCATION

Bachelor of Science Degree: Graphic Communications Management, May 2004

University of Wisconsin-Stout,Menomonie,WI(The University is a 2001 Baldrige Quality Award recipient)